Click here to access the Toolkit for Building A Clinician and Staff Support Program.

For additional support we have researched and accumulated useful web links and listed them below. We have also included two important white papers which are listed up front. Full descriptions of each resource can be found by selecting the resource link or by scrolling downward.

When Things Go Wrong: Responding to Adverse Events – Consensus Statement of the Harvard Hospitals

Prepared by physicians, nurses, risk managers, and patients from the Harvard teaching hospitals, the document attempts to summarize the current thinking about the best practices to follow when a patient suffers injury from medical treatment. Its objectives are to provide a deeper understanding of the issues involved to help hospitals and caregivers develop more effective policies for managing patients and caregivers following injury. The concepts and principles are supported by the Harvard teaching hospitals.

Click here to download a free PDF version
Published with permission

Agency for Healthcare Research and Quality

Public online national physician database whose direct source of data is from the state government licensing board. It is free of charge to the public. DocFinder contains the licensing background and disciplinary information of physicians and other health care practitioners with detailed Medical Malpractice, Hospital Discipline and Criminal Conviction information from Physician Profile Law states.

American Medical Association

The AMA’s envisioned future is to be an essential part of the professional life of every physician and an essential force for progress in improving the nation’s health.

The American Nurses Association

The American Nurses Association is a full-service professional organization representing the nation’s 2.9 million Registered Nurses through its 54 constituent state associations. ANA advances the nursing profession by fostering high standards of nursing practice, promoting the economic and general welfare of nurses in the workplace, projecting a positive and realistic view of nursing, and by lobbying the Congress and regulatory agencies on health care issues affecting nurses and the public.

American Organization of Nurse Executives

Founded in 1967, the American Organization of Nurse Executives (AONE), a subsidiary of the American Hospital Association, is a national organization of over 5,000 nurses who design, facilitate, and manage care.  Its mission is to represent nurse leaders who improve healthcare.  AONE members are leaders in collaboration and catalysts for innovation.  AONE’s vision is “Shaping the future of healthcare through innovative nursing leadership.”

Association of periOperative Registered Nurses (AORN)

Association of periOperative Registered Nurses’ has been leaders in Identifying, Collecting, and Developing Clinical and Educational Resources to Improve Patient Safety in the Surgical Setting

The American Pharmacist Association

The American Pharmacists Association (APhA), the national professional society of pharmacists, was founded in 1852 and is the first-established and largest professional association of pharmacists in the United States. The more than 50,000 members of APhA include practicing pharmacists, pharmaceutical scientists, pharmacy students, pharmacy technicians, and others interested in advancing the profession. APhA is a leader in providing professional information and education for pharmacists and an advocate for improved health of the American public through the provision of comprehensive pharmaceutical care.

Anesthesia Patient Safety Foundation

The mission of the Anesthesia Patient Safety Foundation is to ensure that no patient shall be harmed by anesthesia. The purposes of APSF are to: foster investigations that will provide a better understanding of preventable anesthetic injuries; encourage programs that will reduce the number of anesthetic injuries; and promote national and international communication of information and ideas about the causes and prevention of anesthetic morbidity and mortality.

American Society of Health Risk Managers

The American Society for Healthcare Risk Management is a personal membership group of the American Hospital Association with more than 5,000 members representing health care, insurance, law and other related professions.

ASHRM promotes effective and innovative risk management strategies and professional leadership through education, recognition, advocacy, publications, networking and interactions with leading health care organizations and government agencies.  ASHRM initiatives focus on developing and implementing safe and effective patient care practices, the preservation of financial resources and the maintenance of safe working environments.

American Society of Health-System Pharmacists

Centers for Disease Control and Prevention

The Centers for Disease Control and Prevention (CDC) is one of the 13 major operating components of the Department of Health and Human Services (HHS), which is the principal agency in the United States government for protecting the health and safety of all Americans and for providing essential human services, especially for those people who are least able to help themselves.

The Commonwealth Fund

The Commonwealth Fund is a private foundation that aims to promote a high performing health care system that achieves better access, improved quality, and greater efficiency, particularly for society’s most vulnerable, including low-income people, the uninsured, minority Americans, young children, and elderly adults.

The Fund carries out this mandate by supporting independent research on health care issues and making grants to improve health care practice and policy. An international program in health policy is designed to stimulate innovative policies and practices in the United States and other industrialized countries.


This web log (blog) is associated with Doctors In Touch.  It focuses on up to date healthcare news and events, along with innovative ideas and solutions.

Doctors In Touch

Doctors In Touch provides customized products and services to physicians and healthcare professionals with the goal of advancing patient-centered medicine.  Available tools include Patient Satisfaction Survey, Leadership Training Program, and Physician Risk Assessment.

The Institute for Healthcare Improvement

The Institute for Healthcare Improvement (IHI) is a non-for-profit organization leading the improvement of health care throughout the world.  IHI was founded in 1991 and is based in Cambridge, Massachusetts. IHI is a reliable source of energy, knowledge, and support for a never-ending campaign to improve health care worldwide.  The Institute helps accelerate change in health care by cultivating promising concepts for improving patient care and turning those ideas into action.

The Institute of Medicine

The Institute of Medicine serves as adviser to the nation to improve health.  Established in 1970 under the charter of the National Academy of Sciences, the Institute of Medicine provides independent, objective, evidence-based advice to policymakers, health professionals, the private sector, and the public.

The Institute for Safe Medication Practices

The Institute for Safe Medication Practices (ISMP), based in suburban Philadelphia, is the nation’s only 501c (3) nonprofit organization devoted entirely to medication error prevention and safe medication use. ISMP represents over 30 years of experience in helping healthcare practitioners keep patients safe, and continues to lead efforts to improve the medication use process. The organization is known and respected worldwide as the premier resource for impartial, timely, and accurate medication safety information.

The Joint Commission on Accreditation of Healthcare Organization

Just Culture Community

The Just Culture Community is a community of individuals and organizations all working together to create open, fair, and just cultures that are supportive of improving organizational safety and performance. Through this site, we share experiences, we learn together, and we help each other on this important journey.

Massachusetts Association of Registered Nurses

The mission of MARN is to foster the continued development of professional nurses and high standards of nursing. MARN is committed to the advancement of nursing standards and practice, and to continuing professional development of registered nurses across the Commonwealth who share the belief that greater achievement occurs in an environment that embraces mutual respect of diverse perspectives, a spirit of collegiality, and the advocacy role of the nurse to individually and collectively shape quality health care.

This contemporary organization provides a virtual home for the nurturing and development of its membership. As a constituent member of ANA, the membership proactively responds to regional and national issues in ways that produce rippling outcomes in larger communities of professional nurses, health care decision makers, and citizens. Membership initiatives serve to strengthen enduring partnerships with other stakeholders in health care.

The Massachusetts Medical Society, Waltham

Physician Health Services (PHS) is a nonprofit corporation founded by the MMS that provides confidential consultation and support to physicians, residents and medical students facing health concerns related to:

  • Alcoholism
  • Substance abuse
  • Behavioral or mental health issues
  • Physical illness

PHS also provides a safe environment where physicians can talk to other physicians about the stress and demands of modern medical practice. Issues often relate to:

  • Stress of managing a practice
  • Coping with a competitive work environment
  • Financial pressures
  • Dealing with administrative burdens
  • Work-family balance

This service is available to any physician, resident or medical student in the state of Massachusetts

The Federation of State Physician Health Programs

The Federation of State Physician Health Programs, Inc. (FSPHP), is a nonprofit corporation whose purpose is to provide a forum for education and exchange of information among state programs, to develop common objectives and goals, to develop standards, to enhance awareness of issues related to physician health and impairment, to provide advocacy for physicians and their health issues at local, state, and national levels, and to assist state programs in their quest to protect the public.

This is where physicians can find out what is available in their states.

The Massachusetts Organization of Nurse Executives (MONE)

The Massachusetts Organization of Nurse Executives (MONE) represents over 500 nursing leaders from diverse practices across the Commonwealth.  The members employ, manage, and influence in excess of 30,000 nurses and health care workers. Additionally, they administer operating budgets of over $1 billion annually.  The mission of the organization is to provide direction and leadership for the advancement of professional nursing and patient care and for the achievement of excellence in nursing management practice.  MONE is an affiliate of the American Organization of Nurse Executives.

The Massachusetts Nurses Association (MNA)

Peer Assistance Program—The MNA Peer Assistance Program is a confidentioal program provided by the Mass Nurses Association to assist any chemically dependent nurse in the state of Massachusetts, regardless of whether you are a member of the MNA or not.

National Patient Safety Foundation (NPSF)

NPSF Mission is  to Improve the Safety of Patients through our efforts to: Identify and create a core body of knowledge; Identify pathways to apply the knowledge; Develop and enhance the culture of receptivity to patient safety; Raise public awareness and foster communications about patient safety; and Improve the status of the Foundation and its ability to meet its goals.

National Association of Social Workers Mass. Chapter (NASWMA)

The National Association of Social Workers Massachusetts Chapter ‘s mission is to advance professional social work practice and profession and to promote human rights, social and economic justice, and unimpeded access to services for all.

National Association of Social Workers (NASW)

The National Association of Social Workers (NASW) is the largest membership organization of professional social workers in the world, with 150,000 members. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies.

New Agreements in Healthcare

Our Vision: The transformation of American healthcare from “sickcare” to holistic wellness—One hospital, one caregiver, one patient, one leader/teacher at a time. Our Mission: To teach teachers, creating an extended community of kindred spirits who will live and teach the New Agreements in Healthcare in healthcare organizations throughout America.Our Promise: We will do our best to be the changes we want to see in healthcare and in the world.

The National Quality Forum (NQF)

The National Quality Forum (NQF) is a not-for-profit membership organization created to develop and implement a national strategy for health care quality measurement and reporting. A shared sense of urgency about the impact of health care quality on patient outcomes, workforce productivity, and health care costs prompted leaders in the public and private sectors to create the NQF as a mechanism to bring about national change.

Established as a public-private partnership, the NQF has broad participation from all parts of the health care system, including national, state, regional, and local groups representing consumers, public and private purchasers, employers, health care professionals, provider organizations, health plans, accrediting bodies, labor unions, supporting industries, and organizations involved in health care research or quality improvement. Together, the organizational members of the NQF will work to promote a common approach to measuring health care quality and fostering system-wide capacity for quality improvement.

Partnership for Healthcare Excellence

The Massachusetts-based Partnership for Healthcare Excellence is the first statewide effort in the nation to focus specifically on patients – helping them to play a greater role in improving the quality of their health care.  The goals of the Partnership are to educate the public about variation in health care quality and to provide consumers with information and tools to improve the quality of their own care.  The Partnership seeks to motivate consumers to advocate for overall health system change that improve quality of care.  MITSS is a member of a broad coalition of organizations supporting the Partnership.

For information, visit

Partnership for Patient Safety

Partnership for Patient Safety is a patient-centered initiative to advance the reliability of healthcare systems worldwide. p4ps initiates focused partnerships and joint ventures with organizations and individuals that share our core values and objectives of achieving a healthcare system that is authentically patient-centered and systems based.

Risk Management Foundation

CRICO/RMF’s mission is to provide a superior medical malpractice insurance program to our members, and to assist them in delivering the safest health care in the world. To fulfill this mission, they: offer comprehensive, competitive coverage, provide expert legal and defense and customer service, protect providers’ assets and reputations, develop solutions to increase patient safety, and foster collaboration between local and national experts.

The Kenneth B. Schwartz Center

The Center Mission is to support and advance compassionate health care in which caregivers, patients and their families relate to one another in a way that provides hope to the patient, support to caregivers and sustenance to the healing process.

VA National Center for Patient Safety

The NCPS was established in 1999 to develop and nurture a culture of safety throughout the Veterans Health Administration. Our goal is the nationwide reduction and prevention of inadvertent harm to patients as a result of their care. Patient safety managers at 154 VA hospitals and patient safety officers at 21 VA regional headquarters participate in the program.